At Lunora Cosmetics we strive for your satisfaction with our products. Please review our return policy below:

100% Shade Match Guarantee

The foundation doesn’t match your skin? No worries! You will be fully refunded! We can also exchange your order for something of the same value that could be a better fit. You don’t even need to send the product back to us! We only ask that you give us reasons, pictures and videos, to let us know what was the problem. We want to keep improving our products and your feedback helps us on this mission! 

Terms and Conditions

1. The refund request must be initiated within 30 days of receiving the product. Any requests made beyond this period will not be eligible for a refund under this policy. 

2. This policy applies only to our cosmetics products. Any accessories and tools we offer in our store are not included in this offer.

3. This offer does not apply to bundles or multi-packs. 

4. We want you to be able to try our cosmetics without worrying whether the product is right for you! This is why this is a one-time offer for customers trying our products for the first time. It cannot be applied to any customers ordering the same product again.

5. Refunds will be issued to the original form of payment used for the purchase. It can take up to 5 to 7 days from the date of accepting your refund request by our Customer Service Team to process the refund. 

6. If you used a discount or promotion on your purchase, your refund will be calculated based on the discounted price you paid, not the base price of the article without the discount.

7. Original shipping charges are non-refundable. This is due to third-party distribution partnerships.

8. If your order qualified for free shipping, but after your product refund this brings the total cost of the order to under the free shipping qualifier, then the cost of shipping will be deducted from your refund. This is due to our third-party distribution policy. We are unable to recover that fee from our partners.

9. Free gifts and promotional items are not eligible for this policy. 

10. Any misuse or abuse of this policy will result in forfeiture of the refund eligibility.

11. For non-makeup products, our standard return policy applies.